Introduction There are many considerations you make when selecting a software vendor. Fit and price typically rise to the top, but often overlooked is what support you’ll receive from that vendor. As you navigate what you need in a patient engagement vendor, use this guide to understand what great looks like from a client support and success standpoint. Service and Support Matters Managing a practice means you are dealing with a growing number of technology platforms daily, from your PMS/EMR to telehealth apps, billing tools, reputation management, not to mention the HealthTech that your physicians will use during exams.

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