The 2022 guide outlines 51 best practices to optimize customer software training, covering strategy, diagnostics, content, delivery, administration, measurement, portfolio management, technology, and virtual training. It stresses aligning training with business goals like reducing churn and boosting revenue, while diagnostics ensure programs address real needs through data and feedback. Content should be engaging, interactive, culturally relevant, and frequently updated. Delivery must balance modalities like VILT, self-paced, and hands-on labs to suit diverse learners. Effective administration, reporting, and ROI measurement drive accountability, while cloud-based platforms scale programs, reduce costs, and deliver real-world practice.

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