The 2022 playbook outlines five steps to achieve the highest possible software training results, emphasizing that customer training is key to SaaS growth by improving retention, adoption, and revenue. Step one is defining clear objectives and metrics such as onboarding time, retention, and support reduction. Step two is aligning training with customer success by addressing critical business challenges and using personas. Step three focuses on developing engaging training through gamification, personalization, real-world examples, product tours, and hybrid formats. Step four highlights training the trainers to ensure expertise and delivery quality. Step five stresses measuring impact, continuous improvement, and integrating technology to link training outcomes with revenue and customer succ

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