The 2023 Cram Kit for Online Software Training compiles research, trends, and best practices to maximize training impact. It reviews industry benchmarks such as course completion rates, demand for self-paced learning, and the role of video and chat in engagement. Insights stress that customer education must extend beyond onboarding to drive adoption and retention, with six best practices highlighted for optimization. The kit explores AI’s role, including ChatGPT applications and six disciplines for strategic adoption, while also showcasing advances in virtual instructor-led training that boost participation and outcomes. A comparison brief shows CloudShare’s ROI advantages over competitors.

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