The eBook presents 10 best practices for building a winning self-paced customer training program, emphasizing flexibility, scalability, and engagement. It advises defining objectives and KPIs, using microlearning, gamification, and interactive storytelling to keep content simple and effective. Collaboration tools, strong backend infrastructure, and fully virtual environments enhance scalability. Personalized learning plans and hands-on virtual labs support diverse learning styles. The guide stresses monitoring KPIs, using analytics, and incorporating feedback to refine programs. It concludes that self-paced training, combined with hybrid or instructor-led methods, boosts adoption, reduces support costs, and ensures long-term customer success.

Join for free to read