When you empower retail employees, your customer experience thrives. Retail is evolving. Digital acceleration has affected every facet of our world, but perhaps no other industry has been upended quite like retail. What once was a simple shopping experience in a brick-and-mortar store now takes place across digital and physical channels — and customers expect the same speed and efficiency of online shopping as they do in store. This omnichannel evolution doesn’t just affect the customer experience. Retail employees are directly impacted by new customer expectations and often feel unprepared to meet the rising demands. This leads to a high turnover rate and labor shortages.

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