Businessolver’s Technology with Heart e-book outlines how HR leaders can use empathetically designed benefits technology to achieve strategic goals. With benefits making up 31–38% of compensation, the focus is on maximizing value through efficiency, flexibility, and personalization. The guide identifies seven key needs: effective HR user experience, consumer-driven employee engagement, scalability, risk mitigation, cost control, transparency, and innovation. It stresses a technology-first approach that transforms benefits from a once-a-year event into a year-round journey, supported by AI tools like Sofia, decision support engines, personalized communications, and high-touch client services.

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