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Redefining Customer Experience in Financial Services

Redefining Customer Experience in Financial Services

Cloudera
Pages 13 Pages

Financial services must leverage data and analytics to deliver personalized customer experiences. While top brands achieve strong emotional connections, banks face a 12% gap and 70% of executives cite weak data capabilities. Using AI, streaming data, and governance, providers can overcome these challenges. Cloudera helps institutions worldwide, like BNI and Rabobank, to improve personalization, retention, and proactive care, transforming customer experience through data-driven strategies.

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