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Redefining the Rail Experience

Redefining the Rail Experience

ServiceNow
Pages 1 Pages

Virgin Trains transformed its rail experience with ServiceNow, achieving a 44% improvement in customer satisfaction within eight weeks and reducing hiring timeframes by 75%. By streamlining internal processes, automating IT service delivery, and centralizing data, the company gained real-time visibility, accelerated approvals, and empowered employees to focus on delivering a more personalized, efficient customer experience.

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