Professional services firms are focusing on back-office improvements to boost resilience, agility, and profitability in the wake of the 2020 COVID-driven downturn. Facing tighter margins, rising competition, and shifting customer demands, firms are turning to digital transformation and streamlined operations. Aberdeen’s 2020 survey of nearly 2,000 companies found that high-performing firms (“Best-in-Class”) prioritized enhancing their financial and project management systems to adapt quickly to disruption. Top business pressures include the ongoing health crisis, changing customer needs, and limitations on collaboration and travel. Strengthening back-office functions is key to navigating uncertainty and enabling future growth.

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