This report by Bryan Ball of Aberdeen highlights how Best-in-Class professional services firms outperform others by leveraging professional services automation (PSA) tools and structured processes. These firms are significantly more likely to have centralized data repositories, standard project metrics, and enterprise-wide best practices. They're 2x more likely to deliver projects on time and within budget, and 2.8x more productive. Best-in-Class companies excel in resource management, employee engagement, and back-office automation, leading to stronger KPIs like 6x improvement in project profitability and 3.3x better employee retention. Overall, structured processes, technology adoption, and employee empowerment are key to their competitive advantage.

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