Case Study

VOICE OF THE CUSTOMER

VOICE OF THE CUSTOMER

The Company Telent is a leading technology company delivering mission-critical communication networks and operational systems for the nation’s digital infrastructure. The company has more than 3,000 people working across various industry sectors, including transport, emergency services, higher education and the public sector. The Challenge Telent originally leveraged telematics to help deliver field service efficiency and ensure the company met its Working Time Directive requirements. More recently, the company has looked to the technology to support the mental health and wellbeing of field engineers and to assist the transition to fleet electrification. The move forms part of a companywide mental health and wellbeing strategy. Line managers already receive training on recognis

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