Medallia for Contact Centers helps organizations analyze 100% of customer interactions—across voice, chat, and messaging—without disrupting existing systems. Its AI surfaces sentiment, intent, and emotion to identify churn risks and broken processes, while enabling real-time coaching, smarter QA, and callback scheduling to improve satisfaction and reduce call volume. Integrating with platforms like Genesys, NICE, and Amazon Connect, it supports 180+ languages and complex, global operations. Results include a 25% decrease in calls per claim, a 25+ point NPS increase, and deployment in just 60 days.

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