Banner Health partnered with Medallia to accelerate its patient experience transformation by using the Admin Suite for self-service feedback management. Within 90 days, the system enabled over 4,400 providers to access real-time patient data, leading to a 40% increase in engagement. This flexibility empowered departments to make quick, data-driven decisions, improved responsiveness, and reduced reliance on vendor support. The platform unified patient feedback across touchpoints—web, call center, urgent care, and more—while automating alerts and service recovery. As a result, Banner saw greater stakeholder buy-in, operational efficiency, and improved care outcomes.

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