Medallia’s Mental Health and Well-Being Solutions address post-pandemic workforce challenges by helping organizations listen to and act on employee and customer sentiment. Using text, audio, and video feedback, AI-powered analytics, and real-time dashboards, Medallia provides a holistic view of emotional well-being across journeys. It identifies stress drivers, tracks evolving needs, and enables rapid, informed actions that build trust, improve morale, and reduce burnout. Results include higher satisfaction, increased productivity, reduced churn, and strengthened customer relationships through continuous, empathetic engagement and adaptive communication.

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