Today was one of those Thursdays that felt like a Monday. You know the ones. You got up late (thanks to a cute four-year-old with a 2am stomachache ) and barely made it to work on time. It was your day to run the huddle and well, yeah...not the best meeting ever. The practice owner didn’t say much about it. Was that a good thing or a not-good thing? You had the usual number of cancellations, which is always hard. Worst of all was that $5,000 case that was canceled, the one you worked so hard to get scheduled. As you sit at your desk, trying to hold it together, someone knocks on the door. It’s Amara, your lead hygienist. Without saying a word, she puts a little box on your desk with a note and leaves just as quickly.

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