The Australian public sector must improve digital experiences to meet constituent needs. Citizens visit government websites for timely information or transactions, requiring accessible, personalized, and user-friendly services. The Digital Transformation Agency (DTA) sets benchmarks like the Digital Service Standard to enhance UX, with updated standards focusing on inclusion and accessibility by 2025. Despite progress, common pain points persist, including unclear information, excessive effort, and lack of support. Platforms like Drupal, used globally by governments, offer solutions for digital transformation, enabling personalized, secure, and accessible services to address these challenges effectively.

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