How the public sector can drive digital adoption 3 challenges and opportunities2 How the public sector can drive digital adoption Pendo.io INTRODUCTION Government at a digital crossroads As technology continually shifts the landscape of the world we live in, both private and public sector organizations alike face a growing challenge to provide services through digital channels and quickly adapt to changes in society’s expectations. IT modernization initiatives will likely accelerate as organizations prioritize the customer experience, but will these modernization efforts deliver the change they promise? The COVID-19 pandemic transformed how organizations engage with both employees and its customers. Interactions and processes that once occurred face to face, transactions that pre

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