Tata Communications helped elevate customer experiences with their Communication Platform as a Service (CPaaS) by providing flexible, scalable APIs that enable seamless multichannel interactions across SMS, chatbots, voice, video, and email. Their AI-powered Kaleyra AI enhances personalization through real-time conversational assistance, automated workflows, and sentiment analysis, improving response times and customer satisfaction. Integrated with business workflows, Tata Communications’ CPaaS enriches engagement, security, and operational efficiency, empowering enterprises to deliver intelligent, consistent, and engaging customer journeys globally.

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