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DELIVER A MODERN DIGITAL CX: A GUIDE FOR MARKETING INNOVATORS

DELIVER A MODERN DIGITAL CX: A GUIDE FOR MARKETING INNOVATORS

Acquia
Pages 30 Pages

The Customer Experience Trends Report highlights how COVID-19 has reshaped consumer behavior, with many switching brands and e-commerce sales remaining 35% above pre-pandemic levels. To adapt, marketers must prioritize first-party data, leverage low-code tools for personalized experiences, and ensure privacy compliance. The report, based on global survey insights, emphasizes reimagining CX to retain and engage customers in a dynamic marketplace.

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