Verizon and Google Cloud’s Contact Center AI (CCAI) enhances customer service by using AI to improve interactions while reducing costs. It features Virtual Agents for self-service and Agent Assist for live support, improving resolution rates and customer satisfaction. CCAI enables seamless omnichannel experiences across voice, chat, and SMS while providing AI-driven routing and analytics for better insights. Verizon offers consulting and integration services to help businesses implement CCAI efficiently. With 30+ years of contact center expertise, Verizon ensures reliable deployment, support, and security, delivering a superior customer experience on its trusted network.

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