Sprinklr: Breaking Out of the Mold of a Social Suite to Orchestrate Whole Journey Customer Engagement

6 Pages

This report discusses Sprinklr's strategy to move beyond its social suite roots, positioning itself as a comprehensive solution for managing whole journey customer engagement. It highlights the company's innovations in AI-driven Contact Center as a Service (CCaaS) and the expansion of its customer experience solutions.

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Sprinklr: Breaking Out of the Mold of a Social Suite to Orchestrate Whole Journey Customer Engagement

Sprinklr: Breaking Out of the Mold of a Social Suite to Orchestrate Whole Journey Customer Engagement

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