1 Copyright © 2021 Uplight, Inc. All rights reserved. uplight.com Shining a Light on New Rate Plans for Residential and Business Customers uplight.com CASE STUDY2 Copyright © 2021 Uplight, Inc. All rights reserved. uplight.com Implementing new rate plans to align demand with supply is becoming critical to more and more utilities. However, new rate plans for business and residential customers can result in customer confusion and frustration—whether they are opt-in or opt-out. According to J.D. Power, utility customer price satisfaction drops by 10% when defaulted onto a TOU rate.1 Uplight helps utilities prevent rocky rate roll-outs and become a trusted energy advisor through a personalized utility customer experience, targeted marketing and grid-optimized enrollment. Here ar

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