1 Copyright © 2022 Uplight, Inc. All rights reserved. uplight.com Achieving High Customer Satisfaction with Marketplace at Jackson EMC uplight.com CASE STUDY2 Copyright © 2022 Uplight, Inc. All rights reserved. uplight.com Jackson Electric Membership Corporation (Jackson EMC or JEMC) is a not-for-profit member owned cooperative in GA that serves more than 245,000 customers in Northeast Georgia. The cooperative wanted to improve member satisfaction by providing energy saving products and services. One key part of their strategy was to launch Uplight’s Marketplace in 2017. The Jackson EMC Marketplace provides instant rebates on smart thermostats and has expanded to include Level 2 EV chargers. Providing First-Class Customer Service CHRISTY QUEEN DIRECTOR OF RESIDENTIAL

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