The February 2025 report highlights that property and casualty insurers are rapidly adopting AI, with pilot activity in underwriting, generative AI for coding, and AI-driven customer support. Underwriting shows the highest maturity due to sustained investment, while customer engagement lags in maturity but leads in pilot initiatives, particularly in AI chatbots. Digital capabilities outpace data analytics across most areas, though attention to data is increasing. Distribution and customer experience continue as top investment areas, with focus on self-service and digitally enhanced interactions to meet rising client expectations.

Join for free to read