The February 2025 report on property and casualty policy administration systems highlights a shift as smaller insurers and specialty providers lead modernization efforts, driven by the need for scalable, cost-effective solutions. Insurers now prioritize core systems with embedded AI for risk modeling, fraud detection, and personalized pricing, while demanding omnichannel support, real-time digital claims, and cloud-native deployment. Open APIs enable seamless integration with third-party services, and data democratization tools empower nontechnical users. Core modernization is also key for talent retention, with modern interfaces and automation attracting tech-savvy professionals.

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