Medallia helps address recruiting and retention challenges by closing the purpose gap that drives employee disengagement in the wake of the Great Resignation. By capturing signals through surveys, text, audio, and behavioral data, the platform uncovers what employees value and enables proactive solutions. It supports onboarding with real-time feedback, alert routing, and personalized communication across tools like SMS and WhatsApp. Medallia Experience Cloud integrates data across the employee lifecycle to elevate purpose, fulfillment, and connection, helping government and public sector agencies attract and retain top talent in a rapidly changing labor environment.

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