The guide Getting Started with Generative Answering in Self-Service outlines three key steps for enterprises adopting GenAI. First, build a business case by defining outcomes like improving chatbot conversations, deflecting cases, or drafting agent content. Second, strengthen knowledge management, since 80% of self-service success relies on clarity, credibility, and confirmation; AI is only as effective as the curated enterprise knowledge it draws from. Third, invest in foundational technology such as intelligent search, which secures data and grounds generative answers in context to avoid risks like inaccuracy and data breaches. Together, these steps ensure ROI and scalable, trusted self-service experiences.

Join for free to read