ZON Improves Customer Experience with Genesys Solutions for Virtual Customer Service SUCCESS STORY When Portugal’s largest ‘triple play’ operator was spun off from its parent, the company found it needed to quickly replace the contact center platform it had inherited. ZON turned to Genesys to fulfill its virtual customer service requirements. AT A GLANCE ZON www.zon.pt Industry: Entertainment, Media and Publishing Revenues: Around €870

Join for free to read