Yopa, a digital-first real estate company, struggled with manual dialing, delayed reporting, and a generic IVR that slowed lead engagement. Agents relied on spreadsheets to manage tens of thousands of prospects, reducing productivity and speed-to-lead. After adopting the Five9 Intelligent CX Platform, Yopa gained real-time insights, automated dialing, and Salesforce-integrated IVR routing. Monthly outbound calls increased fourfold without adding headcount, while speed-to-lead dropped below 60 seconds. The improved workflows boosted agent utilization, enhanced customer experiences, and enabled scalable growth aligned with Yopa’s fixed-fee business model.

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