Distance Learning College Puts Community Satisfaction First by Improving Contact Center
Distance Learning College Puts Community Satisfaction First by Improving Contact Center
3 PagesCustomer Case Study © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 3 EXECUTIVE SUMMARY THOMAS EDISON STATE COLLEGE ? Higher Education ? Online Education; headquartered in Trenton, New Jersey USA ? 18,000 students worldwide BUSINESS CHALLENGE ? Replace outdated Private Branch Exchange phone system ? Reduce frequently dropped incoming calls, lower maintenance costs, and imp
