Case Study

Virtual Contact Center Cuts Costs and Improves Service

Virtual Contact Center Cuts Costs and Improves Service

Pages 4 Pages

EXECUTIVE SUMMARY Challenge PKO Bank Polski S.A. is Poland’s most substantial financial institution. In recent years it has consolidated its market position to become the largest bank in the Central and Eastern Europe region too. The bank has always demonstrated leading financial performance and a prudent approach to risk taking, guided by its mission of delivering strong and sustainable returns to its shareholders. Today it operates the lar

Join for free to read