Work-from-Home and Geo-balancing Preserve Retailer’s Ability to Serve Customers During Pandemic

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[24]7.ai™ is a long-time business process outsourcing (BPO) partner of this general merchandise retailer, supplying a significant percentage of its customer support agents. When COVID-19 closed brick-and-mortar stores and offices around the world, [24]7.ai led the way in providing secure, effective work-from-home (WFH) environments for contact center agents. Our client was so impressed, it’s CX leadership asked us to set up WFH procedures for their own customer service agents.

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Work-from-Home and Geo-balancing Preserve Retailer’s Ability to Serve Customers During Pandemic

Work-from-Home and Geo-balancing Preserve Retailer’s Ability to Serve Customers During Pandemic

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