Case Study

Wodonga TAFE Improves Contact Centre Flexibility and Scalability with Omnichannel Solution

Wodonga TAFE Improves Contact Centre Flexibility and Scalability with Omnichannel Solution

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www.NICEinContact.com About Wodonga TAFE With a mission to strengthen its communities and industries through accessible and innovative learning, Wodonga TAFE’s success is underpinned by an uncom- promising commitment to driving student success, inspiring futures through in- novative and future focused practices as well as empowering and supporting its people so they too can lead and live happy and fulfilled lives. Wodonga TAFE is more than just a place where people come to study or work. It is a thriving community that facilitates positive and productive interactions be- tween students, staff, industry, and the community to share knowledge, support one another, and work together to ensure future prosperity for all stakeholders of Wodonga TAFE. The Challenge Wodonga TAFE was undergoing

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