Case Study ON THE NICE SOLUTION ABOUT RADISSON HOTEL GROUP Radisson Hotel Group is a leading hospitality company with more than 1,400 properties around the globe and 250 contact center agents. Seventy agents are located in Omaha, Nebraska; the remaining agents work for business process outsourcers (BPOs) located in Bucharest, Bogota, Manila, Delhi and Dalian, China. Radisson’s contact centers operate 24/7 and handle 2.8 million calls and 1.5 million email contacts annually in 16 different languages. CUSTOMER PROFILE As a leading global hospitality company and one of the world’s largest hotel groups, Radisson Hotel Group encompasses seven distinctive hotel brands and more than 1,400 hotels in operation and under development around the world. Its portfolio includes Radisson Coll

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