Case Study

WINNING BUSINESS WITH IMPROVED OPERATIONS

WINNING BUSINESS WITH IMPROVED OPERATIONS

Pages 1 Pages

The new CSR Desktop solution uses a single set of core rules and processes that apply to all of the company’s clients – setting a standard foundation that enables the agents to work efficiently while supporting multiple clients. Client specific rules, processes and customer experience user interfaces ensure the end customer has a positive, branded experience. This approach maximizes operational efficiency and effectiveness and enables rap

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