Customer Case Study (continued) 1 When compared with FrontRange Solutions HEAT®, the Giva Service Management Suite provided Williams Lea with: A feature-rich, intuitive Web-native help desk application that allowed Williams Lea professionals to get up to speed with only one hour of training Real-time reports that quickly measure service level metrics High ROI through process automation 100 percent uptime since July 2002 using Giva help desk software Significantly lower lifetime total cost of ownership verses other help desk solutions First-class continuous product enhancements Williams Lea is a leading global provider of corporate information solutions, providing outsour cing services to some of the world’ s leading or ganizations in the legal

Join for free to read