Customer Case Study (continued) 1 Founded in 1971, the law firm of Sills Cummis & Gross has established an outstanding global reputation. They represent companies from Fortune 500 to emerging growth, with a large national client roster and an ever-expanding list of international corporations. The Giva Service Management Suite TM including Giva ® eHelpDesk, TM eKnowledgeManager, TM and eAssetManager TM were deployed to address the company’s internal IT help desk, knowledge management, and asset management software application needs. The Challenge by Steven Marks, CIO Linda Green, IT Director As SC&G has grown in size, so has the complexity of our IT environment, and the expectations of our users. Our IT support strategy is to make sure that our IT resources are very fo

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