Clarabridge’s customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Our SaaS solution is the most comprehensive offering for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: better customer experiences. For more information, visit www.clarabridge.com. © Clarabridge. All rights reserved. CASE STUDY: WELK RESORTS Welk Resorts’ Innovative Guest Experience Program Wins Awards and Customer Satisfaction Welk Resort Group is a developer and operator of luxury resorts and timeshares in the United States and Mexico. CHALLENGE: Upon hiring a new Chief Fun Officer, Welk Resorts wanted to increase guest satisfaction through innovative experience and engageme

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