Case Study ON THE NICE SOLUTION ABOUT NEONOVA Rural Americans often depend on regional broadband service providers to deliver their internet services. When those consumers need help with technical issues such as setting up WiFi or email, the service providers turn to NeoNova to provide Tier 1 support. In just seven years, NeoNova’s contact center has grown from five support representatives to 180 agents that handle 75,000 phone, email and chat interactions annually. NeoNova’s agents are located in three U.S. cities: Huntsville, AL, Cedar Rapids, IA and at the company’s headquarters in Raleigh, NC. CUSTOMER PROFILE NeoNova provides world-class network, help desk and subscriber services for rural broadband service providers. WEBSITE www.nrtc.coop NICE CXone SOLUTIONS y CXone O

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