Case Study ON THE NICE SOLUTION ABOUT VAL VOLINE Valvoline has spent more than 150 years under the hood perfecting its automo- tive lubricants to improve vehicle performance. Valvoline ranks as the third most used passenger car motor oil brand in the DIY market by volume. It oper - ates and franchises more than 1,300 quick -lube locations and is the second largest chain by number of stores in the U.S. under the Valvoline Instant Oil Change SM brand and the third largest chain by number of stores in Canada un- der the Great Canadian Oil Change brand. The Valvoline contact center employs 180+ agents who manage more than 2.5 million inbound interactions every year. Calls range from consumer questions about which motor oil is best suited for their vehicles to answering queries from la

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