Alphanumeric Maintains Global Business Continuity with CXone During COVID-19 Pandemic About Alphanumeric As a global technology and business services company, Alphanumeric Systems built its reputation on consistent innovation and a keen focus on exceeding customers’ expectations. Its clients are located in more than 35 countries and include organizations in life sciences, such as pharmaceuticals, the public sector and health care. Alphanumeric provides outsourced contact center services to the pharma- ceutical and health care industries as well as the public sector. Its 400 agents are located around the globe and handle over 16,000 calls monthly. The Challenge During the worldwide COVID-19 pandemic, maintaining business continuity was crucial for Alphanumeric to support its ph

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