1 | 4 Case Study Business Process Outsourcing 55,000 employees, worldwide Customer service Improve engagement, learning & performance As evident by its tagline, “Think People,” Webhelp, one of Europe’s largest business process outsourcers (BPO), sees employees as the source of its success. The company is just as committed to improving their engagement and knowledge levels as to empowering them with technology. Webhelp chose Centrical to help its employees focus on goals, challenge themselves, and reinforce knowledge using microlearning. Results were impressive. Centrical helps us be a more agile and efficient organization. FREDRIK JAKOBSSON Global Program Development Manager | Webhelp 50% 6% Faster to proficiency during agent onboarding Reduction in short-term absence Case S

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