1 | 4 Case Study Leading European BPO +50K employees, 4 continents 22 Countries; 30 languages Consistent process yields consistently high sales performance Comdata is one of the top 5 partners of choice for Business Process Outsourcing in Europe. In a highly competitive market, Comdata stands out thanks to its efficiency and the quality of its people. It achieves this by standardizing processes across units and locations and ensuring employees are always motivated and proficient. With Centrical, Comdata can centrally manage goals and feedback for its employees, motivating them to do their best and training them faster than ever before. Employees feel accountable for their performance and try harder to do good work. DR. NICOLA BENEDETTO Head of Services & Process Engineering 12%

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