About Webhelp Webhelp is a global leader in business process outsourcing (BPO), specializing in customer experience across voice, social, and digital channels. Other service areas include payment management, sales, and marketing services. Webhelp serves over 300 customers and is rapidly expanding beyond its origins as a French language specialist into new global markets. The company operates dozens of contact centers divided into two operating groups. The centers in the group managed by Webhelp’s French headquarters employ 15,000 advisors in 9 countries, handling 10 million calls per month. The Challenge Founded in 2000, Webhelp’s business has grown tremendously in the past decade as the company diversified into new markets and new omnichannel customer support models. Every mo

Join for free to read