Wagamama: the new home of the happy meal Wagamama now has a platform that supports better decision making at every level of the business Wagamama is one of the most successful restaurant chains in the UK, with an annual turnover of around £301m. But as it grew to encompass over 100 locations, communication between head oce and frontline operations began to lag. The Challenge This gradual breakdown in communications was aecting the standard of their services and was caused by their customer experience management methodologies becoming outdated. Wagamama needed a new way to share accurate and up-to-the-minute data to ensure consistently high standards throughout the organisation. Our approach Wagamama worked with us to revolutionise their customer experience tracking and create a brand-n

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