Case Study

VOICE OF THE CUSTOMER

VOICE OF THE CUSTOMER

The Organisation Connecting the shores of Loch Lomond with Glasgow, West Dunbartonshire provides access to some of Scotland’s most beautiful scenery and a network of towns and villages. There are three town centres; Clydebank, Dumbarton and Alexandria. The council has a fleet of 380 vehicles that are used in delivering services for the residents of West Dunbartonshire. This fleet is made up of cars, vans and minibuses as well as specialist vehicles such as refuse collection trucks and road sweepers. The fleet has a capital value of approximately £8 million and annual running and operating costs of over £2M. The Challenge Running vehicle fleets does not only incur costs – as a signatory to Scotland’s Climate Change Declaration, the council has a carbon reduction commitment to r

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