Case Study

VOICE OF THE CUSTOMER

VOICE OF THE CUSTOMER

The Organisation Fife Council looks after the diverse needs of just under 367,000 citizens in Scotland's third largest local authority area. The council runs a fleet of 1,600 vehicles across thirteen departments, including car derived vans, mini buses and large commercial vehicles. A number of dual fuel hydrogen and fully electric vehicles were also recently introduced to support the council's ongoing commitment to sustainability. The Challenge The provision of a vast range of public services - many of them 24/7 or emergency - presents many different challenges. Whether their employees are delivering on demand home care, responding to a street lighting emergency or providing passenger transportation to the more vulnerable members of its community, it is vital that the council

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