Case Study
VOICE OF THE CUSTOMER
The Organisation Fife Council looks after the diverse needs of just under 367,000 citizens in Scotland's third largest local authority area. The council runs a fleet of 1,600 vehicles across thirteen departments, including car derived vans, mini buses and large commercial vehicles. A number of dual fuel hydrogen and fully electric vehicles were also recently introduced to support the council's ongoing commitment to sustainability. The Challenge The provision of a vast range of public services - many of them 24/7 or emergency - presents many different challenges. Whether their employees are delivering on demand home care, responding to a street lighting emergency or providing passenger transportation to the more vulnerable members of its community, it is vital that the council