VOICE OF THE CUSTOMER The Company Blackbourne Integrated M&E offers a fully co-ordinated service for mechanical & electrical contracting and maintenance across the UK. The company has more than 50 years experience of delivering co-ordinated design processes and efficient site management programmes and prides itself on delivering contracts on time and on budget. Headquartered in County Antrim, Northern Ireland, Blackbourne has two other offices in Rosyth and Hertfordshire. A consistently proactive management approach to any task, from the replacement of a light bulb to the re-wiring of a complete office block, means that customers value Blackbourne's well organised, cost effective and reliable service. The Challenge The maintenance division has a fleet of 45 vans, ranging in ag

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