Case Study
VOICE OF THE CUSTOMER
The Company Sanctuary Maintenance is part of Sanctuary Group, a leading provider of housing and care homes across the UK. The Group manages around 94,000 units of accommodation, including more than 60 care homes. All maintenance on the Group’s housing stock is carried out through Sanctuary Maintenance, which has teams of fully qualified plumbers, electricians, gas engineers, gardeners, cleaners and general operatives. Sanctuary Maintenance operates a 24/7 365 days a year Customer Service Centre, based in Hull, which handles all customer calls and is responsible for the allocation of jobs to the maintenance teams operating in six regions throughout the UK. Sanctuary has an in-house fleet comprising 600 light commercial vehicles. Fleet performance is critical to Sanctuary Maintenanc